Carlos Casanova is a principal analyst at Forrester and has been delivering positive business outcomes and leading technology-based change since 1990. Carlos began his career as a hardware design engineer for a real-time live image processing firm before cofounding an object-oriented analysis and design consultancy servicing Fortune 100 organizations. He then joined MetLife as a director of IT, where he led initiatives in areas such as ITIL, IT service management (ITSM), service asset and configuration management (SACM/CMDB), enterprise architecture, portfolio management, IT risk management, business continuity, disaster recovery, IT security, and large-scale project management.
After 12 years with MetLife, Carlos founded Casanova Advisory Services, an executive advisory consultancy. For the past 13 years before joining Forrester, he advised executives and senior leaders across the globe in all manners of their operations with the sole focus on ensuring their initiatives delivered positive business outcomes. He served foreign and domestic clients across industries including retail, manufacturing, higher education, government agencies, financial services, insurance, utilities, and medical and healthcare. He is the coauthor of The CMDB Imperative, a book that broke open new ways of thinking for operational data management.