Name
Revolutionizing Customer Service Management Across Industries: How a Telco’s Gen-AI Powered Journey with BMC Helix for CSM Can Inspire FinServ, Retail, Healthcare, and Beyond
Date & Time
Wednesday, October 16, 2024, 10:00 AM - 10:45 AM
Speakers
Description
Join us for an inside look at how a major telecom company redefined customer service with BMC’s Gen AI-powered Customer Service Management. Learn how they tackled operational challenges, swiftly resolved customer issues, and reduced costs—all while boosting customer satisfaction. Discover practical tips on how to empower your agents with real-time data to elevate productivity and delight customers in a fast-paced digital world.