Name
Live Customer Spotlight: Making Waves with ServiceOps — the Vodafone Story
Date & Time
Tuesday, October 15, 2024, 11:00 AM - 11:45 AM
Andreia Martins
Description

Hear about Vodafone’s recent journey with BMC to transform from vendor to partner and co-create solutions that transform the customer experience globally. Heather Gilbank, (Principal Product Manager Service Operations) and Andreia Martins (Head of Global Digital and IT Service Management) share insights into:

  • Best practices for success in their “Coming Together” framework where the product/process owner/vendor are delivering business value and transformation
  • Overview of running BMC Helix ITSM at scale (managing 2k applications, 80k end users, 20k events daily)
  • How ServiceOps empowers employees and delivers automation at scale
  • Recent POV on observability to bring discovery and AIOps together to show a maturity path to observability.

This session will include an interactive Q&A opportunity, enabling attendees to speak with Heather & Andreia, so bring your questions!