Hear about Vodafone’s recent journey with BMC to transform from vendor to partner and co-create solutions that transform the customer experience globally. Heather Gilbank, (Principal Product Manager Service Operations) and Andreia Martins (Head of Global Digital and IT Service Management) share insights into:

• Best practices for success in their “Coming Together” framework where the product/process owner/vendor are delivering business value and transformation
• Overview of running BMC Helix ITSM at scale (managing 2k applications, 80k end users, 20k events daily)
• How ServiceOps empowers employees and delivers automation at scale
• Recent POV on observability to bring discovery and AIOps together to show a maturity path to observability.

This session will include an interactive Q&A opportunity, enabling attendees to speak with Heather & Andreia, so bring your questions!