Juergen Hauser joined BMC’s Digital Service and Operations Management (DSOM) business unit late 2017 to lead product management and launch Business Workflows which is core to BMC’s Enterprise Service Management (ESM) strategy. Joining from Adobe, Juergen since then has taken ownership of additional solutions like Digital Workplace and Virtual Agent to advance the user experience of BMC’s employee facing solutions. Juergen is leading a global team of product managers who own and drive strategy and roadmap for AI Service Management solutions (IT Service Management, Business Workflows, and Digital Workplace) in BMC’s Service Management portfolio.